Usage policies

You will be kindly assisted regarding inconveniences and inquiries, such as playing facilities, performances, shows, reports on lost children and articles, etc.

• Guidance on various performances guide map provision service
• Report and reception on lost children, lost children prevention bracelet service
• Check for free parking

Contact

02-411-3502

Location

Beside the Meeting Plaza located on the 1st floor of Adventure

Usage policies

Complaint counseling service
Reissuance of Daily Passport (in case of loss or damage)

Location

Beside the Meeting Plaza located on the 1st floor of Adventure

Usage policies

Only infants under 36 months (in full) can use a stroller.

Price

Rental fee : 3,000 won/need to leave an ID to rent a stroller

Contact

02-411-3497

Location

Beside the Magic Circle on the 1st floor of Adventure

Usage policies

10 wheelchairs are available for rental

Price

Rental fee : Free of charge/need to leave an ID to rent a wheelchair
Lotte World Adventure also has a variety of other convenience systems for disabled people.

Contact

02-411-3497

Location

Beside the Magic Circle on the 1st floor of Adventure

Description

Get help in relieving physical inconvenience and taking a rest while using the park.
Medicines (digestive medicine,pain reliever, fever reducer, cold medicine)
Cleaning wounds and emergency treatment

Bed rest

Evacuation support to nearby hospital
Provision of sanitary pad

Contact

02-411-3482

02-411-3484

02-411-4609

Location

Beside the Meeting Plaza located on the 1st floor of Adventure Magic Island Ice Link: beside the Ice Link ticket office located on ground level 3

Notes

Smoking is only allowed in the smoking room, and any smoking by minors is prohibited.
When you use the smoking room, we may ask for your tickets if we feel age checking is necessary.

Location

Magic Island (behind the bumper car)

Description

Equipped with diaper changing board, basin, baby bottle cleaner, water purifier, and microwave

Contact

02-411-3434

Location

Beside the Meeting Plaza located on the 1st floor of Adventure Within Kidstoria located on the 1st floor of Adventure Magic Island

Description

Within the customer counseling center

Contact

02-411-3431

Location

Beside the Meeting Plaza located on the 1st floor of Adventure

Description

Through all ATMs, you can access all banks for cash advance/withdrawal services.

Location

Adventure 1F : Beside the Folk Museum elevator Adventure 2F : Barcelona Square at the entrance of Magic Island Adventure 2F : Beside the Bumper Car Adventure 3F : Beside the Adventurer's Shop

Please come and check to see whether your valuable belongings are there.

You may check the lost properties stored in the center.
You can visit the Lost and Found Center by yourself, or it is also possible to check the list of items at the Lost and Found board on the Adventure webpage.

Did you only find out about the lost items after returning home?

If you only realized you had lost items after returning home from the park, please contact the Lost and Found Center.
We cannot assure that all items will be found, but we will try our best to search for our guests’ valuable items.

• Contact+82-2-411-2111
• Operation hours10:00~22:00

Location

Beside the Meeting Plaza located on the 1st floor of Adventure

Description

Large items such as personal stroller, musical instrument, carrier, long umbrella, etc., cannot be kept in a locker.
- Inside the Park: 1,000 Won (small), 1,500 won (large)
- Outside the Park: 1,000~2,000 Won /Additional charge will be imposed in excess of 12 hours
- Small locker: 372 (W) x 320 (H) x 500 (D)
- Large locker: 372 (W) x 800 (H) x 500 (D)

Contact

02-411-3475

Location

Underland B1F (Beside the BonAppetit, Beside the Wild Wing Exit) Adventure 1F (Beside the South Gate, Beside the Marco's Kitchen, Beside the Drunken Basket, Beside the Magic Circle, Beside the Meeting Plaza) Adventure 2F (In front of French Revolution) Magic Island (Inside the Castle)

Description

Common usage 5 pins, 24 pins, iPhone, iPhone 5
Rechargers for other models need to be prepared individually.

Location

Adventure 1F (Beside the Meeting Plaza, Beside the Magic Circle) Magic Island(Inside the Castle)

Description

Please utilize the picnic lounge if you have brought your own lunch to help maintain a clean and pleasant environment inside.

Location

Adventure 1F (Beside the Meeting Plaza, Beside the Giant Loop entrance)

Magic Pass Premium

Magic Pass Premium is only available at this location, which allows you to use the Magic Pass without making extra reservations.

Facility Passes for Baby Guests

You may purchase the Baby Facility Passes or the Universal Pass so that you can use the baby facilities.

Location

Adventure 1F ( beside the Folk Museum elevator)

Description

If you wish to use the prayer room, please call the staff by pressing the bell 2-3 times at the prayer room entrance.

Location

Adventure 3F ( beside the exit of Jungle Adventure)